With the increase in competition, companies need to
excite customers and explode product variety in order to stay on top. Quality
of the services and productivity of the employees are the primary success
factors for an organization. Quality of services in turn depends largely on the
human resource. So all management, in this regard, can be reduced to three
words: people, product, and profits and of all these people come first.
People are a firm's repository of knowledge and they
are central to a company's competitive advantage. Well educated, coached, and
highly motivated people are critical to the development and execution of
strategies, especially in today's faster-paced, more perplexing world, where
capable top management alone can no longer assure a firm's competitiveness.
It is essential to provide
consistent support to the employees, there by creating a catalyst environment
across the organization. Creation of any inspiring corporate culture is
important to empower, energize and encourage extraordinary performance from the
people. In the organizational context, performance and growth through
improvements in efficiency, productivity, quality, competitive positioning,
market share, etc may be related to innovation as such.
Section
3
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Executive Summary
"Everyone
must dream high. If you do not dream, how will your dream come true?"
The objective of the paper is to define and
foresee a road map for building up an Innovation “cult”ure(IC) in UST by 2010
and the vision is called IC (I see) 2010, where employees would not
differentiate innovation as a different entity but acknowledge it as a part and
parcel of their work culture. This innovation culture is to be formulated in such a manner that it
adheres to the values and cultures that our founder chairman late G.A Menon has
laid out for us and so has to be formulated within UST itself and should not be simulated as it is in some other
organizations.
However IC 2010 is our vision. Going
forward, the mission would be to create a platform or avenue for people to get
habituated to the paradigm shift in working, by creating a “cult” within
employees for the respective accounts and in turn for the organization. The
focus of the paper encompasses a holistic approach on the detailed process to
be followed to accomplish IC 2010 based on a captivating success story that has
helped the H&R account create and sustain an innovation culture through
some simple & humble steps.
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